FAQ

Frequently Asked Questions

Do you produce art work on commission?


Currently, commissioned work is unavailable.




How long will my item(s) take to ship?


Standard processing and shipping will take 5-7 business days. Currently only US shipping available.




Lost/Stolen Item Policy


Unfortunately, Diamond Symone Visuals, LLC not responsible for lost/stolen items.




What happens if my item(s) arrive damaged?


If your item arrives damaged, please take a photo of your item and send it to info@diamondsymone.com with your tracking information. A replacement will be shipped in 5-7 business days. Standard shipping & handling fees will apply.




Refund/Exchange Policy


All sales are final. No refunds or exchanges.