Frequently Asked Questions

Do you produce art work on commission?

Currently, commissioned work is unavailable.

How long will my item(s) take to ship?

Standard processing and shipping will take 5-7 business days. Currently only US shipping available.

Lost/Stolen Item Policy

Unfortunately, Diamond Symone Visuals, LLC not responsible for lost/stolen items.

What happens if my item(s) arrive damaged?

If your item arrives damaged, please take a photo of your item and send it to info@diamondsymone.com with your tracking information. A replacement will be shipped in 5-7 business days. Standard shipping & handling fees will apply.

Refund/Exchange Policy

All sales are final. No refunds or exchanges.