FAQ

Frequently Asked Questions

Do you produce art work on commission?


Commissioned work is available upon request. Please use the contact form on the contact page to submit your inquiry.




How long would it take to create a commissioned piece?


Production time for commissioned work depends on a number of factors including current production schedule, size and detail of requested work. For more information, please submit your inquiry via the contact page.




How long will my item(s) take to ship?


Standard processing and shipping will take 5-7 business days. Currently only US shipping available.




Lost/Stolen Item Policy


Unfortunately, Diamond Symone Visuals, LLC not responsible for lost/stolen items.




What happens if my item(s) arrive damaged?


If your item arrives damaged, please take a photo of your item and send it to info@diamondsymone.com with your tracking information. A replacement will be shipped in 1-2 business days. Standard shipping & handling fees will apply.




Refund/Exchange Policy


All sales are final. No refunds or exchanges.





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